Is Your Team Instrument Rated

Abstract:

As DevOps matures from craft, through trade, to a science, we are starting to work on distilling out how we can make DevOps' implementation and the organizational transformation repeatable and predictable, across all kinds of environments. As part of that search, it is time to start looking at humanity's other "operational" endeavors and see what is applicable to DevOps.

This talk examines one of the largest operational systems built to date: the national airspace system. We will look at specific aspects of how controllers (operations teams) work with pilots (developers) to safely move millions of passengers (customers) every year, with an incident rate that would make any development shop jealous.

In aviation, harsher, more crowded, and inclement conditions all require additional training: an instrument rating. Similarly, developers and operations teams buying in to "DevOps culture" is a great start, but it's often hard to nail down what that actually means. We'll examine the specific behavioral and operational elements of this other complex system that has been tamed and look at what's applicable to implementing a DevOps culture within our own industry.

Finally, we'll examine some of aviation's hard-learned lessons, and look at ways we can leverage this knowledge, and avoid those classes of pitfalls.

NOTE: this talk was delivered at DevOps Days Silicon Valley in 2013, but would be updated to include the last two years (for both aviation and DevOps. :-)

Speaker:

J. Paul Reed